ISO 9001:2015 , ISO 27001:2022
By this time, most businesses have a website; and justifiably so, as many people do their research online before choosing to become a customer or choosing to buy a particular product. Any business could almost be considered to be at a disadvantage if it does not have a website or at least some sort of online presence.
Here is a five-point checklist for when your traffic isn’t giving you much leads:
1. Is your web layout professional and your content fun or stale and boring?
A professional site is one that is designed taking several key factors into consideration. The cheaper a site looks, the less likely people will be to purchase what you are selling or sign up to learn more. Things like poor or jarring color choices, weird layouts and inconsistent navigation are definite no-nos for professional sites. How up to date is your website? Are you keeping up with accessibility trends? Is your site comparable to popular sites in terms of ease of navigation? On your actual content, you need to provide consistent, relevant and useful content. Be sure to update your site regularly (weekly or fortnightly). Try to establish a plan of the content you want to deliver, content that will add value to visitors to your site. Relevant content is in keeping with the theme of your site and useful content will assist your site visitors in their search for your product. How is your picture quality? In the e-commerce world, low-quality images are almost like a poorly maintained shop. Why should people buy from you if you don’t see the need to get clear high-quality images? How will they be sure that what they will get is really what you claim to be selling? Your web content can cause serious trust issues.
2. Is your website mobile friendly?
Most people these days are equipped with a smartphone and/or tablet. One thing these site visitors appreciate is the responsiveness of the website, that is, its adjusting to the smaller size screen so they can comfortably see and select what they desire. A mobile friendly site is bound to score points with users on a mobile device and result in a great user experience for those individuals. Many people use the time in transit, on the bus, train or plane, to make purchases and smartphones and tablets are the devices of choice for purchases on the go. Be sure that your calls to action are brought to the fore on the mobile version of your site just the same.
3. Are there clear calls to action throughout your website?
Don’t do all the fancy footwork on the home page and leave your site visitors hanging afterwards. To gain people’s trust you must be consistent. The converse is also true, sometimes site visitors are left hanging from the very beginning. If the page that you direct users to (landing page) lacks selling machinery, you will not be directing your visitors into conversion. In another breath, people need to know what you are actually selling. With so many informational sites around people can be on your informative pages or blog forever and not realize that you are actually selling something. When you make your links close in resemblance to banner ads or other off-site advertisements visitors to your site will avoid clicking them. Ads are usually overlooked and as a result, your leads and sales may be down. You may also be directing users to places other than where you want them to go. You may have many links to unrelated sites or content. Be sure that your phone number is clearly visible along with your other contact information. If people see no other way to contact you they may ignore your calls to action. Don’t go collecting too much information on your contact or sign up forms.
4. Who is monitoring your analytics and managing your web traffic?
In many businesses, the answer to this question is no one. This sad, simple truth could very well be the reason why your conversion figures are down. You have the machinery reigning people in, the paid ads, the SEO, the links scattered across other pages but when people get to your website you are unaware and so you don’t know how to cater to these people. Another thing to keep an eye out for is abandoned cart numbers. Many persons are interested in a product but they are turned off by something like shipping rates, the insecurity of your page or payment system. One way to improve your exposure is by adding a social sharing button to your website and to your blog. You may want to plan how you will increase traffic and areas to focus on as well as keep track of the finer details in the analytics month by month.
5. Is the traffic real and the right kind?
Of course in considering the analytics you need to think of the kind of traffic that is coming through. Spam sources of traffic can blow up your traffic numbers but your leads and sales will remain the same. If you decide to buy traffic, ensure that traffic is coming from a valid source. If your traffic isn’t coming from your target audience or the audience you shouldbe targeting your leads will not improve either. This calls for a re-examination of the factors that you consider when targeting the advertisements that are generating traffic for you. These factors include income level and education, geolocation and basic demographics. Targeting poorly or not targeting a set audience at all will likely get you high traffic but those people may not care about what you are selling, they may not need it or they may not be able to afford it. You can remedy this situation by ensuring that your paid traffic is valid and by learning about your target audience so you can determine the way to target them properly. You may need to check how your analytics is implemented. If the code is accidentally entered more than once, each visit may be counted more than once, giving misleading figures.
